Sessions

SME: Jeannette Horton, LMHC, GMHS

Jeannette is a Behavioral Health Quality Improvement Consultant with the Washington State Department of Social and Health Services and currently provides detailed, resident specific consultation to nursing homes, adult family homes and assisted living facilities dealing with challenging behaviors. She is an experienced Chemical Dependency Professional and subject matter expert on the CMS State Operations Manual for nursing homes.

In this final session of the series, participants will learn about strategies for deescalating behavior and how to incorporate them into their work.

Participants will learn about:

• Understanding Root Causes of Behavior
• Mirroring
• Combining Active Listening & Boundary Setting Skills
• Environmental

SME: Caroline Stephens, PhD, RN, GNP-BC, FGSA, FAAN

Caroline is an Associate Professor at the University of Utah College of Nursing and the Helen Lowe Bamberger Colby Presidential Endowed Chair in Gerontological Nursing. She has over 20 years of clinical experience caring for vulnerable older adults with complex mental and physical multi-morbidity.

This session will explore ways to incorporate the needs of residents with behavioral health and substance use disorders into a patient centered care approach.

Topics include:

• Understanding the Life Course Perspectives of the Resident with Behavioral Health & SUD Needs
• Reframing the Paradigm: Behavioral Symptoms vs. “Resident as a Problem”
• Developing & Implementing a Person-Centered Integrated Care Plan is a Team Sport
• Placement and Care Transition Considerations – Is the Nursing Home the Optimal Place

SME: Jeannette Horton, LMHC, GMHS

Jeannette is a Behavioral Health Quality Improvement Consultant with the Washington State Department of Social and Health Services and currently provides detailed, resident specific consultation to nursing homes, adult family homes and assisted living facilities dealing with challenging behaviors. She is an experienced Chemical Dependency Professional and subject matter expert on the CMS State Operations Manual for nursing homes.

This session will focus on engaging residents by developing effective communication skills.

Participants will learn about:

• The importance of active listening
• Basic attending skills
• Verbal and nonverbal communication
• Adapting communication styles to meet the needs of residents