Changing Behaviors from a Rolling Boil to a Simmer: De-escalation Strategies to Defuse Difficult Situations

March 25, 2025

2 - 3 p.m. ET

ACCME & NAB CREDITS ARE AVAILABLE 

This training will outline factors that contribute to escalating behaviors and strategies to safely defuse situations. In addition, we will discuss how staff’s behaviors and communication style can affect desired outcomes.

Learning Objectives:

  1. Identify what contributes to escalating behaviors and how appropriate staff responses can positively impact outcomes.
  2. Recognize how communication skills are important for building rapport with residents in crisis.
  3. Learn strategies and techniques to help manage crisis situations.

Speaker: Barbara Bull, RN, BSN – bbull@jaghealthcare.com

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the center of excellence for behavioral health in nursing facilities (COE-NF)

Established by the Substance Abuse and Mental Health Services Administration (SAMHSA), in partnership with the Centers for Medicare and Medicaid Services (CMS), the COE-NF offers Certified Medicare and Medicaid Nursing Facility Staff a centralized resource hub with easy access to trainings, technical assistance and additional resources, at no cost.

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What We Do

We help nursing facilities to improve the quality of life and care provided for residents who are experiencing a variety of behavioral health disorders, with a focus on Serious Mental Illness (SMI), Substance Use Disorder (SUD) and Co-Occurring Disorders (COD).

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Who We Help

We provide direct technical assistance, evidence-based training, and resources that are appropriate for every member of your long-term care facility — from those providing day-to-day direct care, to clinical and administrative staff.

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