Effective De-escalation Strategies for Nursing Facilities

July 17, 2024

2 - 3 p.m. ET


This training provides a trauma-informed overview of effective de-escalation strategies within the nursing facility. Participants will learn practical techniques to effectively manage and de-escalate crisis situations.

Learning objectives:

  1. To educate nursing facility staff about de-escalation strategies to effectively manage challenging behaviors among residents.
  2. To provide nursing facility staff with the knowledge and skills of trauma-informed care principles when delivering care and implementing de-escalation interventions.
  3. To equip nursing facility staff with practical skills to effectively implement de-escalation techniques when encountering escalated situations with residents, fostering a safe and supportive environment.
  4. To assist nursing facility staff in enhancing their communication and engagement skills, including active listening, empathy, and non-verbal communication, to effectively interact with residents and prevent escalation of behaviors.


Joseph Madonia, LCSW-R, CASAC

Graduate Professor and Director

New York University Silver School of Social Work and Joseph Leroy and Ann C. Warner Fund

the center of excellence for behavioral health in nursing facilities (COE-NF)

Established by the Substance Abuse and Mental Health Services Administration (SAMHSA), in partnership with the Centers for Medicare and Medicaid Services (CMS), the COE-NF offers Certified Medicare and Medicaid Nursing Facility Staff a centralized resource hub with easy access to trainings, technical assistance and additional resources, at no cost.

What We Do

We help nursing facilities to improve the quality of life and care provided for residents who are experiencing a variety of behavioral health disorders, with a focus on Serious Mental Illness (SMI), Substance Use Disorder (SUD) and Co-Occurring Disorders (COD).

Who We Help

We provide direct technical assistance, evidence-based training, and resources that are appropriate for every member of your long-term care facility — from those providing day-to-day direct care, to clinical and administrative staff.