Person-Centered Care: How to Make it Work

February 13, 2024

2 - 3 p.m. EST


This interactive virtual training will examine a case scenario to take a deep dive into the importance of person-centered care. It will also offer practical tools to identify and mitigate the impact of implicit bias around mental health and substance use disorders and inform how cultural humility improves the staff and resident connection.

Learning Objectives:

  1. Describe person-centered care as it relates to nursing facilities and staff practice.
  2. Identify how bias induces assumptions that impact communications and rapport building.
  3. Identify the benefits of an “individualized” approach to resident engagement.
  4. Learn how person-centered strategies can help residents achieve care plan goals.

Speaker: Diana Padilla

the center of excellence for behavioral health in nursing facilities (COE-NF)

Established by the Substance Abuse and Mental Health Services Administration (SAMHSA), in partnership with the Centers for Medicare and Medicaid Services (CMS), the COE-NF offers Certified Medicare and Medicaid Nursing Facility Staff a centralized resource hub with easy access to trainings, technical assistance and additional resources, at no cost.

What We Do

We help nursing facilities to improve the quality of life and care provided for residents who are experiencing a variety of behavioral health disorders, with a focus on Serious Mental Illness (SMI), Substance Use Disorder (SUD) and Co-Occurring Disorders (COD).

Who We Help

We provide direct technical assistance, evidence-based training, and resources that are appropriate for every member of your long-term care facility — from those providing day-to-day direct care, to clinical and administrative staff.